Senior Customer Success Manager

About inPowered:

inPowered’s AI platform enables brands to maximize their content marketing ROI. Powered by Artificial Intelligence and years of machine learning, their Content Intelligence and Content Distribution solutions allow marketers to collect proprietary data and use it to drive real ROI – positively changing brand perception, increasing action taken onsite, lead generation and user engagement. inPowered was founded in 2014 by Peyman and Pirouz Nilforoush after selling their previous company, NetShelter, to Ziff Davis.

Description:

Senior Customer Success Manager role is a client facing role focused on driving renewals and business growth for clients. Ensuring partner retention and satisfaction by delivering a high level of service through strategic insights, data driven storytelling and high operational standards. They will lead the process of launching, building, and executing strategic campaigns while collaborating with internal and external stakeholders. The ideal candidate for this role should possess strong client management skills with the keen ability to identify and prioritize the right inputs and outputs to deliver exceptional customer success. They will be able to manage multiple workflows in a fast-paced work environment and above all, they should demonstrate a high level of ownership and clear communication skills.

Responsibilities:

• Drive renewal revenue growth and improve end customer experience
• Demonstrate excellent time-management skills and the ability to work independently
• Perform day to day operational tasks including scheduling, leading and client calls, reporting on campaign KPIs
• Serve as a point of contact to clients for anything related to reporting, insights & recommendations, and day-to-day collaboration
• Analyze campaign performance and present recommendations to clients with key insights to drive upsells and incremental revenue.
• Own and present quarterly Business Reviews with key client stakeholders.
• Monitor pacing and performance for live campaigns and work with the Operations & Product team to resolve issues
• Work closely with Sales, Solutions and the Operations teams to prepare client presentations; develop and communicate campaign learnings and strategize on how to engage and grow accounts
• Constantly stay on top of platform improvements, product updates, and new offerings
• Additional duties as assigned or requested

Requirements:

• 5-8 years of experience in marketing/ad tech industry and/or advertising agency, experience with a focus in relationship management and negotiation skills
• Bachelor’s degree or equivalent work experience
• Knowledge and understanding of the Native Ad and/or Programmatic space
• Understanding of integrated marketing communications and the digital media landscape
• Proficient in MS Office, particularly Excel, PowerPoint and Outlook
• Exceptional organization and communication skills
• Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
• Ability to learn quickly
• Google Analytics, Google Ads, Ad serving or Paid Social Media Experience preferred
• Experience onboarding self-serve clients preferred

This is a Remote (work from home) position.

Benefits:

• Unlimited time off
• Benefits paid 100% by inPowered
• 401K offered
• Gym, home internet, cell phone reimbursements